Drivers cannot see full delivery address until after accepting an order

Most delivery platforms hide the exact drop-off address from drivers until they accept the order, showing only an approximate distance or neighborhood. This means drivers unknowingly accept deliveries to apartment complexes with no gate codes, high-rise buildings with broken elevators, or military bases with 15-minute security checks — turning a seemingly quick delivery into a 30-minute ordeal that pays the same $3.50. Drivers who cancel after seeing the real address get hit with completion rate penalties that can lead to deactivation, so they are trapped. The platforms hide addresses intentionally because if drivers could cherry-pick, hard-to-reach customers would never get deliveries, so the information asymmetry is a deliberate design choice to distribute undesirable orders.