Service departments recommend transmission flushes every 12k miles when manuals say 60k

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Dealership service advisors routinely condense manufacturer maintenance schedules by 3-5x, recommending fluid flushes, brake pad replacements, and alignments far earlier than the owner's manual specifies, using misleading language like 'factory required maintenance.' A transmission flush recommended at 12,000-mile intervals instead of the manual's 60,000-mile interval generates four unnecessary services at ~$200 each, costing the owner $800 in pure waste. This persists because service advisors work on commission or are evaluated on per-ticket revenue, fixed operations now account for 39.6% of total dealership gross profit at 45-55% margins, and most consumers never cross-reference the dealer's recommendation against their owner's manual.

Evidence

https://www.cbc.ca/news/business/marketplace-dealerships-service-upselling-1.4300557

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