30-45 day repair timelines leave homeowners without a fridge for weeks

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After filing a claim, homeowners routinely wait 5-7 days for a technician visit, another 7-14 days for parts approval and ordering, then another 7-14 days for the follow-up repair appointment -- totaling 30-45 days without a functioning appliance. For a refrigerator, this means weeks of spoiled food and eating out; for a washer, it means laundromat trips that cost more than the repair itself. The delay persists because warranty companies batch contractor dispatches to minimize costs, have no contractual SLA for repair completion time, and face zero financial penalty for slow resolution -- the homeowner has already paid the service fee and has no leverage to escalate.

Evidence

https://www.abc15.com/news/let-joe-know/how-long-is-too-long-to-wait-for-a-home-warranty-repair-even-when-its-considered-an-emergency

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