Last-mile delivery drivers cannot access secured apartment buildings because legacy intercom systems require a resident phone number the driver does not have

Delivery drivers for UPS, FedEx, Amazon, and food delivery platforms are routinely locked out of multi-unit apartment buildings because building intercom systems require dialing a specific resident's phone number or unit code that the driver was never given, resulting in failed deliveries, packages left in insecure vestibules, or 'buzzer bombing' where drivers press every unit to get buzzed in by anyone. Why it matters: drivers cannot reach the recipient's door, so packages are left in unsecured lobbies or marked as failed delivery attempts, so residents experience package theft (an estimated 241 million parcels stolen in the U.S. in 2024, totaling $15.7 billion in losses), so retailers absorb replacement costs and customer churn (76.6% of consumers switch brands after a poor delivery experience), so carriers impose higher insurance and surcharge rates on buildings with high failure rates, so property managers face resident complaints and turnover that cost $3,000-$5,000 per unit to fill. The structural root cause is that building access infrastructure was designed decades ago for human visitors who call ahead, not for the 2-3 daily package deliveries per unit that modern e-commerce demands, and there is no universal standard protocol for granting temporary, time-limited access to delivery personnel across the fragmented property management industry.