Apartment gate codes in delivery notes get ignored by every driver

Customers who live in gated apartments or secure buildings type detailed access instructions into the delivery notes — gate code, building number, which elevator, which door — but drivers consistently ignore or miss them because the notes are buried below the fold in a tiny text field that requires scrolling past the map. The customer then gets a phone call from a frustrated driver sitting outside the gate, or worse, the driver marks the order as delivered and leaves it on the sidewalk outside. This is a UI problem that persists because delivery app product teams optimize the driver interface for map navigation and next-order speed, not for reading multi-line delivery instructions, and there is no structured field for access codes separate from general notes.