Ghost kitchens list multiple fake brand names hiding the real operator
food+2foodconsumerregulation0 views
A single commercial kitchen operates under multiple virtual brand names on delivery platforms — the same kitchen might appear as 'Mario's Italian,' 'Wing Boss,' and 'Burger District' — and customers have no way to know they are all the same facility cooking from the same line. When a customer gets food poisoning from 'Wing Boss' and avoids it, they unknowingly reorder from the same kitchen under 'Burger District' the next week. Health departments struggle to trace complaints because the business license is under a corporate entity name that matches none of the consumer-facing brands. Platforms allow this because more brand listings mean more search results and more commission revenue, and there is no regulatory requirement to disclose the physical kitchen behind a virtual brand.
Evidence
https://ny.eater.com/2021/6/15/22534612/ghost-kitchens-virtual-restaurants-new-york-city