Moving damage claims are capped at $0.60/lb so a destroyed $2k TV pays out $18

Federal regulations set the default interstate moving liability at $0.60 per pound per article, which means a 30-pound flat-screen TV worth $2,000 generates a maximum claim of $18 unless the customer purchased Full Value Protection before the move. Most customers do not understand this until they file a claim because the liability election is buried in page 4 of the bill of lading and movers are not required to verbally explain it. This persists because the $0.60/lb rate has not been updated since 1996, FMCSA has no mandate to align default coverage with actual replacement values, and movers have a financial incentive to not highlight the coverage gap since Full Value Protection shifts liability risk to the mover while released value costs them almost nothing.